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IDProjectCategoryView StatusDate SubmittedLast Update
0001022T99X171.00 SKB EagleSW Issuepublic2020-11-16 21:342021-12-23 17:36
Reporter(ALTech) Jason ParkAssigned To(ALTech) Younkwang Jung Due Date
PrioritynormalSeveritys2-severeReproducibilityhave not tried
Status closedResolutionunable to reproduce 
Summary0001022: [BFX-AT100][BTVV-1835] RCU (BA01) disconnected and reconnect is fail.
Descriptionhi kerwin

I received a report from VOC.
SKB VIP STB user reported this issue.
so you need to check this log as urgent.

- BFX-AT100 (v15.520.8)
- BMM-BA01 v1.3

- Issue
1) On using RCU, Knew BT unpaired. it assumed that the connection have not been reconnected after disconnected during no action.
2) it try to repairing with hot key (*+#), it happen code 33.

please check this.

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User List (ALTech) SY Yoon , (ALTech) Wooshin Kang

Activities

(ALTech) Jason Park

2020-11-16 21:34

developer  

report_20201116.zip (709,671 bytes)

(SW) Kerwin Chen

2020-11-17 09:23

developer   ~0005014

Hi Jason,

From the log files, I can't check for RCU errors.
There is no RCU(BA01) or pariring related messages.
I think user doesn't do repairing when you get the logs.
I list all key down events as below.
You can see there is no repairing key pressed.
Please check with SKB to get log again.

=============== main.log =================
11-14 11:04:08.832 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DEL, ... }
11-14 11:04:10.383 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_1, ..... }
11-14 11:04:10.722 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_1, ......}
11-14 11:04:11.193 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_9, ..... }
11-14 11:04:12.437 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_CENTER, .... }
11-14 11:04:21.197 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DEL, ... }
11-14 11:04:22.050 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_1, ..... }
11-14 11:04:22.304 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_1, ..... }
11-14 11:04:22.709 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_9, ..... }
11-14 11:04:24.508 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_CENTER, .... }
11-14 11:05:26.079 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_CHANNEL_UP, ..... }
11-14 11:05:28.128 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_CHANNEL_UP, ..... }
11-14 11:05:34.469 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DEL, ... }
11-14 11:05:35.204 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_1, ..... }
11-14 11:05:35.437 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_1, ..... }
11-14 11:05:35.695 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_9, ..... }
11-14 11:05:36.612 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_CENTER, .... }


=============== main.log.1 =================
11-14 11:00:48.986 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_BACK, ..... }
11-14 11:00:53.507 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:00:53.769 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:00:54.013 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:00:54.232 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:00:54.448 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:00:54.647 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:00:54.847 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:00:55.078 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:00:55.283 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:00:55.502 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:00:55.702 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:00:55.940 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:00:56.151 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:00:56.370 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:00:56.597 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:00:57.326 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:00:58.641 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_LEFT, ..... }
11-14 11:00:59.941 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:00.442 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:00.543 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:00.643 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:00.744 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:00.845 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:00.946 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:01.961 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:02.461 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:02.562 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:02.663 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:02.763 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:02.864 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:02.965 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:03.065 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:03.165 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:03.267 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:03.367 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:03.468 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_UP, ..... }
11-14 11:01:04.325 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:01:04.866 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_CENTER, ..... }
11-14 11:01:06.466 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_RIGHT, ..... }
11-14 11:01:07.756 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:01:08.205 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_CENTER, ..... }
11-14 11:01:09.498 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_RIGHT, ..... }
11-14 11:01:11.122 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_RIGHT, ..... }
11-14 11:01:11.899 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:01:12.474 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_LEFT, ..... }
11-14 11:01:12.979 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_CENTER, ..... }
11-14 11:01:16.010 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_LEFT, ..... }
11-14 11:01:16.627 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:01:17.504 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_CENTER, ..... }
11-14 11:01:19.393 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_RIGHT, ..... }
11-14 11:01:19.792 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_CENTER, ..... }
11-14 11:03:43.312 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_HOME, ..... }
11-14 11:03:43.537 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=397, ..... } ==> RCU_BATT_NORMAL
11-14 11:03:45.352 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_RIGHT, ..... }
11-14 11:03:46.453 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_RIGHT, ..... }
11-14 11:03:47.574 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:03:48.856 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_DPAD_DOWN, ..... }
11-14 11:04:00.230 3292 3371 I WindowManager: [framework][WindowManager][Info] KeyEvent { action=ACTION_DOWN, keyCode=KEYCODE_CHANNEL_DOWN, ..... }

(ALTech) Jason Park

2020-11-17 12:59

developer   ~0005020

hi kerwin

if user don't pair with RCU, How can happen code 33 ?
so you think it don't include an action for pairing in this log ?

(SW) Kerwin Chen

2020-11-17 14:42

developer   ~0005021

Hi Jason,

You can see the duration of 2 log files is about 5 minutes. (11:00 ~ 11:05)
Did SKB manager see code 33 in the same time ?
You can also search for "pairing" keyword in the logs.
If user does RCU repairing, there should some messages about TVStorm's pairing APP.

(SW) Kerwin Chen

2021-12-23 17:36

developer   ~0009073

please re-open if issue still exists

Issue History

Date Modified Username Field Change
2020-11-16 21:34 (ALTech) Jason Park New Issue
2020-11-16 21:34 (ALTech) Jason Park File Added: report_20201116.zip
2020-11-16 21:34 (ALTech) Jason Park Assigned To => (SW) Kerwin Chen
2020-11-16 21:34 (ALTech) Jason Park Status new => assigned
2020-11-16 21:34 (ALTech) Jason Park Issue Monitored: (ALTech) Wooshin Kang
2020-11-16 21:35 (ALTech) Jason Park Issue Monitored: (ALTech) SY Yoon
2020-11-17 09:23 (SW) Kerwin Chen Note Added: 0005014
2020-11-17 09:23 (SW) Kerwin Chen Assigned To (SW) Kerwin Chen => (ALTech) Jason Park
2020-11-17 09:23 (SW) Kerwin Chen Status assigned => feedback
2020-11-17 12:59 (ALTech) Jason Park Note Added: 0005020
2020-11-17 13:00 (ALTech) Jason Park Assigned To (ALTech) Jason Park => (SW) Kerwin Chen
2020-11-17 13:00 (ALTech) Jason Park Status feedback => assigned
2020-11-17 14:42 (SW) Kerwin Chen Note Added: 0005021
2020-11-17 14:42 (SW) Kerwin Chen Assigned To (SW) Kerwin Chen => (ALTech) Jason Park
2020-11-17 14:42 (SW) Kerwin Chen Status assigned => feedback
2021-12-23 17:36 (SW) Kerwin Chen Assigned To (ALTech) Jason Park => (ALTech) Younkwang Jung
2021-12-23 17:36 (SW) Kerwin Chen Status feedback => closed
2021-12-23 17:36 (SW) Kerwin Chen Resolution open => unable to reproduce
2021-12-23 17:36 (SW) Kerwin Chen Note Added: 0009073